Brisbane-based, working Australia-wide

Brisbane's AI Partner for Service Business Growth

Local expertise, proven results. We help Brisbane service businesses capture more leads, automate operations, and scale profitably with AI.

WHAT A CALMER DAY CAN LOOK LIKE09:14 AM
“Can someone help me today?”

Website enquiry, Brisbane

Reply sent in 42 seconds

Helpful, on-brand, and ready for a human when needed.

Right person notified

Context included. No copying, pasting, or chasing.

The work moves. Your people stay in control.

Make the work easier to run.

From AI automation to custom software, we build around the hand-offs that cost brisbane service businesses time, attention, and revenue.

See a client system
Built for Coast Electrical and Data

One lead-to-job system. No loose ends.

Map your workflow
01Enquiry capturedWebsite + hipages
02Follow-up sentSMS + email
03Job createdSimpro

BlackPine automated our entire lead-to-job pipeline, from website and hipages leads through to SMS and email follow-up and Simpro job creation, plus AI-drafted email replies and a centralised knowledge baseour whole team can use. It's been a genuine time-saver and we haven't missed a lead since.

Systems built around your business, not the other way around.

One useful workflow beats a pile of disconnected tools.

01

AI systems that handle the repeatable work

Lead response, quoting, scheduling, follow-up, and the manual work that slows your team down.

02

Custom software that closes the gaps

Purpose-built portals, dashboards, internal tools, and integrations that fit the way your business actually runs.

03

A rollout your team can actually use

We build, test, document, and hand over the system so your people stay confident and in control.

From operational insight to a system your team owns.

Clear steps, early progress, and a team that knows how to run it.

01 / Diagnose

Map the real work

Follow one workflow from enquiry to outcome.

02 / Design

Prioritise the leverage

Choose the first change worth making.

03 / Deploy

Build into your stack

Connect, test, and release around the way you work.

04 / Embed

Hand over with confidence

Train the team and document the system.

THE ENGAGEMENT PROMISE
“Every engagement starts with the operating reality—not a pre-packaged solution.”
Clear scopePractical release planTeam-ready handover

What serious teams ask before they begin.

Clarity before commitment is part of the work.

We build custom AI automation systems tailored to how your business runs. Depending on your needs, that might include automated lead response, quoting, scheduling, system integrations, customer follow-up sequences, or all of the above, designed around your tools, your team, and your workflows.

Most clients see meaningful changes within the first 30 days. We deploy early wins before the full build is complete, so your team feels the difference well before the 60-day mark. Not after some extended discovery phase.

Yes. We work with the tools you already use: CRMs, accounting software, job management platforms, communication tools, and more. The goal is to connect what you have into a coherent system, not sell you something new to replace it.

No. We build systems that reduce your team's workload, not add to it. We handle setup, training, and the initial optimisation period. By handoff, your team knows how everything works and owns it completely.

Any business with repeatable, high-volume operations that are currently being handled manually. We work with trades, agencies, professional services, retail, hospitality, health, real estate, and more. If your team is spending significant time on work a system could do, we can help.

Pricing depends on the scope and complexity of what we build. We scope everything after the free audit so we can give you an accurate number, along with a realistic projection of what it's worth. We don't quote blind.

It's a 30-minute call where we walk through how your business currently runs: where time gets wasted, where leads slip, what your team does that a system could handle. You'll leave with a clear view of what's automatable and what it would actually be worth.

Every system we build has human checkpoints built in. AI handles the high-volume, low-judgment tasks. Your team keeps control over anything that needs nuance: approvals, pricing decisions, complex customer situations. We tune accuracy before anything goes live.

Start with a conversation

Make your next operational move a deliberate one.

In a 30-minute operations audit, we’ll identify where automation can remove friction and what a useful first system could look like.

30 minutesNo obligationBuilt around your business
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